Shipping policy
Shipping Policy
Last updated: August 1, 2026
Order Processing All orders are processed and shipped within our standard handling time. You will receive a shipping confirmation email with your tracking number once your order has been mailed.
Shipping Responsibility Once your order has been handed off to the carrier and a tracking number has been provided, Rox and Sparkle is no longer responsible for the package. This includes delays, lost packages, stolen packages, or damage that occurs during transit.
Lost or Delayed Packages If your package appears lost or delayed, please contact your carrier directly using your tracking number:
- USPS: 1-800-275-8777 | usps.com
- UPS: 1-800-742-5877 | ups.com
- FedEx: 1-800-463-3339 | fedex.com
We are happy to provide any information we have on our end, but all shipping claims and investigations must be initiated with the postal service.
Incorrect Addresses Please double-check your shipping address before placing your order. Rox and Sparkle is not responsible for packages delivered to an incorrect address provided at checkout.
For any questions prior to shipment, please don't hesitate to reach out to us!