Refund policy

No Refund Policy

Last updated: August 1, 2026

All sales at Rox and Sparkle are final. Due to the custom and personalized nature of our products, we do not accept returns or issue refunds once an order has been placed.

Custom & Personalized Orders Because each item is made to order and tailored specifically for you, we are unable to offer refunds, exchanges, or cancellations after your order is confirmed.

Live Sale Deposits Deposits placed during live sales are non-refundable. If your item becomes unavailable, your deposit will be applied as store credit toward a future purchase.

Damaged or Incorrect Items If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos so we can make it right.

For any questions, please reach out to us before placing your order.